ASK Mi service to help tourists get more info on Sabah

Photo by Sabah Tourism Board
  KOTA KINABALU: A new tourist assistant information service known as ASK Mi will now make it easier for international and domestic tourists to get more information on Sabah. Introduced by the state Tourism, Culture and Environment Ministry through Sabah Tourism Board (STB), these tourist assistants are placed at the Kota Kinabalu International Airport and the many shopping malls here to assist tourists and visitors. Deputy Chief Minister cum Tourism, Culture, and Environment Minister Datuk Christina Liew said most of tourist assistants were unemployed graduates. She said the graduates were trained on the many attractions in the state. “The intake of tourist assistants is to further boost services by STB following the increase of tourist arrivals in the state,” she said after launching ASK Mi at the airport here, today. She added the service would be expanded to other airports such as in Tawau and Sandakan. The ASK Mi service provides language options such as Mandarin, English, Bahasa Malaysia, and Kadazan.   Source : New Straits Times
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Sabah to tap more markets from Europe, US, Australia, New Zealand

KOTA KINABALU: Sabah is planning to “balance” the tourism sector, especially among foreigners, said State Tourism and Culture minister Datuk Christina Liew. “Sabah has been putting focus on China market which takes about 50 per cent of tourist arrivals in the state. “The (Tourism, Arts and Culture) ministry, through Sabah Tourism Board, needs to balance influx of tourists to the state through participation in roadshows to explore and tap more markets from Europe, United States, Australia and New Zealand,” she said, adding that the Board would be sending representatives to World Travel Market in London next month to promote Sabah. Liew, who is also Api-Api state assemblyman, was speaking at a press conference after site inspection at Sinsuran, Segama, Bandaran and Kampung Air here. It was reported that Sabah Association of Tour and Travel Agents had said the occupancy rate of hotels had fallen to 50 to 60 per cent in October, as compared to an average of 80 to 85 per cent occupancy in the same period last year. Liew, however, said the ministry was optimistic with the oriental market as China knows the State’s attractions such as the mountains, sea and food. “Next week there will be a press conference on this (tourists from China) whereby Southern China Airlines will have more flights (coming into Sabah),” she said. On the site inspection, Liew said it was to fulfil her election promise to solve issues on hygiene, and repair works, among others, in the constituency. She said the constituency’s Community Development Leaders unit office and website would be established soon for people to lodge complaints and check on distribution of development fund. Meanwhile, on Prime Minister Tun Dr Mahathir Mohamad’s announcement on two terms limit for people’s representatives, Liew said there were many things that could be done within the period. “However, whether it is sufficient (to bring significant changes), I will leave it to wisdom of top leadership and the time they need to repair the country’s debts,” she added.   Source: New Straits Times
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New air route between Indonesia and Sabah proposed

KOTA KINABALU: Deputy Chief Minister cum Minister of Tourism, Culture and Environment, Datuk Christina Liew welcomed the proposal to open up a new air route between Indonesia (Manado) and Sabah (Kota Kinabalu) operated by Batik Air. “I fully support the proposal which is good for both Sabahans and Indonesians in the interest of air connectivity and further tourism growth for mutual benefits,” she said. During a courtesy call by the Consul-General of Indonesia in Kota Kinabalu, Bapak Krishna Djelani, he proposed a direct flight from Manado (capital of North Sulawesi) to Kota Kinabalu, in addition to the existing direct flight from Jakarta to Kota Kinabalu. “It takes only two hours to fly from Manado to Kota Kinabalu. The idea is to boost the level of tourism and enhance people-to-people ties. It is our desire to strengthen bilateral relations between Malaysia and Indonesia in general, and between Sabah and Indonesia in particular, in all fields of endeavour except for politics,” he told the minister. Given the current direct flight from Manado to China, the Consul-General, who was accompanied by Vice-Consul Sartono Hendrarso, was looking at the possibility of a China-Manado-Kota Kinabalu route and a China-Kota Kinabalu-Manado route. Bapak Krishna, who was aware of the soaring number of Chinese tourist arrivals to Sabah, spotted the potential for tourism collaboration between Sabah and Indonesia. “I have read about it (Chinese tourists) in the media,” he said. In response, Liew suggested further discussion on the proposal before raising the matter with both the State and Federal Governments. On another note, she broached the subject of loaning a Sumatran rhinoceros from Indonesia for the State’s rhino breeding programme. “As it is, we have only got a pair left and the female rhino is sickly and presently put on 24-hour surveillance. It has lost about 50kg since July this year,” she said. Currently, the two rhinos are kept at the Borneo Rhino Sanctuary at the Tabin Wildlife Reserve in Lahad Datu. Bapak Krishna said he would follow up on the matter with the relevant Indonesian authorities as there had earlier been a MOA (Memorandum of Agreement) on bilateral relations between Indonesia and Malaysia. It is believed that the MOA had touched on the Transboundary Conservation Project on Sumatran Rhinoceros. It is also understood that the subject will be discussed among high-level officials of both countries at a bilateral meeting scheduled to be held in Malaysia next month. Meanwhile, Consul Ibu Hendro Retno Wulan, who was present, briefed Liew on efforts to start a tourism-related vocational curriculum at Sekolah Indonesia Kota Kinabalu in Sepanggar. It has an enrolment of 900 students from kindergarten level to junior high school. “It is a free three-year skill diploma training course sponsored by the Indonesian government. Intake starts this month. We are teaching them useful skills in the culinary arts to ensure they have a good future,” she said. Ibu Hendro was seeking support from the Sabah State Government for the students’ internship with local hotels here prior to their graduation. “We hope the Immigration authorities will consider issuing a temporary pass for the interns to complete their internship,” she said. There are also 227 schools called Community Learning Centres (CLCs) for children of registered workers of oil-palm plantations throughout Sabah. Of the figure, 80 are registered with the Sabah State Education Department.   Source: Borneo Post Online
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UK charity helping out Lok Kawi zoo

Kota Kinabalu: A wildlife park in Sabah has accepted help from an UK animal welfare charity, following concerns raised over the welfare of animals under its care. Following concerns raised in social media, the Lok Kawi Wildlife Park in Penampang invited UK animal welfare charity Wild Welfare to visit and carry out a welfare audit. Wild Welfare's Field Director Dave Morgan observed the Park's facilities and all its animals and held meetings with key people from the Park and Sabah Wildlife Department. The charity has since offered to help work with the Park to make improvements for its animals. "We discovered a number of areas where there are concerns, in particular the current controlling methods used to manage their elephants. Changes need to be made to improve conditions for the animals," he said. Following the three-day audit, a meeting was held with Nur'Ain Acheh, the Park's Manager, Augustine Tuuga, the Director of Sabah Wildlife Department, the Department's Deputy Director and Sabah Wildlife Rescue Unit's chief veterinarian. All parties agreed the need for positive changes to improve animal welfare at the Park. Up to 90 per cent of the Park's animals were rescued as a result of injury or are confiscations from the illegal pets and wildlife trades. Wild Welfare has experience working in similar wild animal facilities across the world, putting in place a series of practical, long-term changes wherever necessary, that enable staff and management to provide good animal care and welfare. "We don't just come in and audit a facility, point out all that is wrong and expect changes to happen overnight. "Our charity will work with the Park to help solve the problems and issues that are giving cause for concern, ensuring the staff can create a place where all the animals receive a high standard of care," added Morgan. Wild Welfare is generating a full report for the Park, which will lay out the changes that need to be made, and has made a commitment to return next year with additional expertise. - Hayati Dzulkifli   Source: Daily Express
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Focus on increasing tourism manpower

Kota Kinabalu: Deputy Chief Minister cum Minister of Tourism, Culture and Environment, Datuk Christina Liew will bring the issue of shortage of skilled manpower in the burgeoning tourism industry to the attention of the State Government. She gave the assurance during a meeting with officials from the Asian Tourism International (ATI) College and Malaysian International Chamber of Commerce and Industry (MICCI), recently. "Based on our estimation and accurately so, tourism is the third biggest revenue-earner for Sabah after palm oil and crude oil. For this reason, the State Government and my Ministry are focusing on it. I am aware of the increasing demand for more trained personnel in the tourism sector, now that we are seeing an influx of tourists from China in particular. "I would raise the College's request for financial aid with the State Government. Apart from the PTPTN loans for students, we will try to seek sponsorship from Yayasan Sabah and big corporations if possible,"she said. Briefing Liew on the financial woes facing ATI College, Executive Chairman Datuk Seri Wong Khen Thau urged the new Government to view it seriously. "Lack of human capital development for the tourism industry is a serious issue. It is very alarming for Sabah. We (ATI College) provide crucial manpower for the Tourism, Culinary and F&B Industries. However, the major slash on PTPTN loans from the Federal Government has affected our intake of students. We had appealed to the previous Government but to no avail. "Loans aside, private colleges in Sabah like ours have never enjoyed grants or allocations from the Government unlike the independent Chinese secondary schools and government-run university colleges, community colleges and polytechnic institutions," he pointed out. The Minister concurred with Wong that the focus should also be on developing tourism awareness among the youths, especially those from the rural districts like Kota Marudu, Pitas and Keningau, among others, in the interest of human resource development and career prospects. "Some 60pc to 70pc of our ATI College students are from rural areas. They need help as the government loans are just sufficient to cover the tuition fees. The College has a capacity of 700 to 800, of whom 70pc to 80pc apply for loans. For a two-and-a-half-year diploma course in culinary arts, the cost is about RM20,000 per student. As the PTPTN loan has been slashed down to RM12,000, the College has to subsidise heavily to the tune of about RM8,000. We also provide free transport and accommodation to trainee students," said the President of the Sabah Association of Private Institutions of Higher Learning. Wong, who is also Chairman of MICCI Sabah Branch, presented the following requests to Liew.
  • Provision of a State government scholarship for the Tourism, Hospitality and Culinary Programme
  • Provision of funding for government loans to enable more students to pursue education under the Tourism, Hospitalty and Culinary Progamme
  • Assistance for poor rural students to pursue studies at the College
  • Creating a "Tourism Lab" for all trainers, lecturers and other players in the industry to work together.
With a five-star rating, ATI College has been in operation for 21 years. Wong said it is the only homegrown skill training institution in Sabah offering tourism-related courses, and also trains potential tourist guides. These include Diploma in Diving & Resort Management, Diploma in Tourism Management, Diploma in Hotel Management, Diploma in Culinary Arts, Diploma in Pastry Arts and Certificate in Culinary Arts. Based on a study, he said approximately 40,000 students graduate at SPM level each year but only 20,000 of them pursue further studies. "What will happen to the other 20,000?" he asked. In his briefing, Wong, who is also Chairman of MICCI Sabah Branch, disclosed that there is 95pc employability of graduates within the Tourism, Culinary and F&B Industry. "The remaining 5pc either start their own business in the F&B Industry or venture into other economic sectors," he said. According to him, ATI College graduates are much sought after by hotels at the operational and managerial levels, apart from travel agencies. Wong, however, lamented that trainers in the tourism sector are "unsung heroes" in that not much attention was paid to their grievances in the past. He did not elaborate. "I hope the Minister will look into this aspect. Trainers are contributing significantly to manpower development in Malaysia," he added. Meanwhile, the Minister said some of the suggestions made by the delegation are in the pipeline awaiting implementation. "For instance, the Ministry through the Sabah Tourism Board (STB) is in the process of converting Gaya Street into a 'walking street' for tourists only at night. This is an ideal place for them to sample local delicacies and buy Sabah souvenirs. It is opening soon. The spot will be closed to traffic temporarily. We will try it out for three nights a week, and if it works well, then we will have it every night," Liew enthused. She was responding to John Lo, a member of the ATI Board of Governors, who said based on feedback from Chinese tourists, they have no place to spend their money while holidaying in the State capital. She also took note of his call for the revival of the now-defunct Sabah International Hotels Association (Siha), which had been absorbed by the Malaysia Association of Hotels (Mah). She reiterated that the issues of managing dirty toilets, opening of more Immigration counters at the KKIA and making available Chinese-speaking officers to cater to Chinese tourists, were being addressed. "Malaysia Airports Bhd (MAB) has assured me that everything will be in order by the end of the year," she said. The meeting with the Minister also revolved around tourism tax, shortage of tourist guides in Sandakan and Tawau, RSTG (Regional Sabah Tourist Guide) Training Course which offers a JPK Skill Certificate for Tour Guide (JPK is Department of Skill Development) and the Sabah Hospitality Fiesta. According to RSTG Lead Trainer Lim Su Khiong, this programme is only for Sabah where the training curriculum was designed by tourism players. "Rest assured, I will work on what has been raised. And I will look into the suggestion that a 'mystery shopper' programme be put in place. The purpose is for 'mystery shoppers' to check out things on the ground and report directly to me. In fact, I am a 'mystery shopper' myself. Every time I travel, I would check the condition of toilets at the KKIA or those at other airports in major towns," she said. Others in the ATI delegation were Chairman of ATI Board of Governors, Datuk Gabriel William, Assistant CEO (Academic/Administration), Marcus Solibun, Assistant CEO (Corporate & Skill), Romy Al-Hami Azeer, Head of Culinary Arts cum Chairman, Sabah Hospitality Fiesta, Alvin Ting and Head of Tourism, Ruhaidah Mohd Yusof. Meanwhile, President of MICCI, Datuk C.K. Tan said licensing is controlled by Motac (Ministry of Tourism, Arts and Culture) whereby vans owned by resorts and hotels are not allowed to pick up passengers from the airport and bring them from one place to another, prompting. Wong to call for a devolution of power by the Federal Government in this respect. "I will also look into this," said Liew. Also present were MICCI Sabah Branch Vice-Chairman, Datuk Susan Chang, Executive Committee Member, Reuben Lim and Sabah Branch Manager, Stella Liew as well as STB General Manager Suzaini Datuk Sabdin Ghani and senior Ministry official Mary Malangking.   Source: Daily Express
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